Hotel · Hanoi · Ha Noi Municipality
Urban Alley Hotel
A 4-star property with 18 rooms, a lounge bar, and a central location in Hanoi's old quarter.
- Central old quarter location
- High guest ratings (8.5/10)
- Free Wi-Fi in all rooms
8.5
Great
955 reviews
Booking.com 8.5 · 955 reviews
About
Urban Alley Hotel
Urban Alley Hotel sits a short walk from Hanoi's old quarter, roughly 9 minutes on foot from Hoa Lo Prison. The 18-room property includes a lounge bar and positions guests within easy reach of the Temple of the Jade Mountain.
Guest reviews consistently praise the staff, room comfort, and location. The hotel offers a range of room types, including family and suite options, and provides practical services like 24-hour reception, currency exchange, and tour assistance.
- No smoking on site
- Safe deposit box
- 24-hour reception
- No pets allowed
- Luggage storage
- Lift
In brief
What works, what to weigh
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Strengths
3 reasons to book- Exceptional staff — Multiple reviews highlight the helpfulness and friendliness of the team, including the owner and specific staff members like Tam and Lucy, who go out of their way to assist with tours, scooters, and transfers.
- Comfortable, well-equipped rooms — Guests describe rooms as big, clean, and comfortable, with amenities like balconies, computers, and effective Wi-Fi. Comfort received the highest category rating.
- Central old quarter location — The hotel is a short walk from the old district and Hoa Lo Prison, with guests noting easy access to restaurants, the lake, the train station, and popular sights.
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Worth weighing
3 to weigh- Facilities are basic — The facilities rating is the lowest category at 7.5, indicating a simpler offering compared to the high comfort and staff scores.
- No on-site parking — The property does not list parking, and the narrow streets of the old quarter make driving and parking challenging. Guests may need to use nearby public lots or rely on taxis.
- Room without window — A 'Superior Without Window Room' is available, which may feel enclosed for some guests.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Premier Twin Room
- 2 Single beds
Family Room
- 1 King-size bed
Junior Suite
- 1 King-size bed
- City view
- Shower
- Heating
- Air conditioning
Premium Quadruple Room
- Sleeping arrangements for 4 persons
- City view
- Shower
- Heating
- Air conditioning
Triple Room
- Sleeping arrangements for 3 persons
- City view
- Shower
- Heating
- Air conditioning
Family King Suite
- 2 King Size Beds
- City view
- Shower
- Heating
- Air conditioning
Superior Without Window Room
- 1 Double bed
- Shower
- Heating
- Air conditioning
Deluxe Queen Room
- 1 Queen-size bed,2 Single beds
- City view
- Shower
- Heating
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- No smoking on site
- Safe deposit box
- 24-hour reception
- Luggage storage
- Lift
- Currency exchange
- Fire extinguishers
- Air conditioning
- Heating
Food & Drink
- Restaurant
- In-room breakfast
- Mini-bar
- Tea and coffee facilities
- Electric kettle
- Lounge bar
Services
- Paid airport shuttle
- Room service
- Housekeeping
- Car hire
- Laundry
- Tours/Ticket assistance
- Fax/Photocopying
In-Room Amenities
- Free Wi-Fi
- Flat-screen TV
- Hi-Fi
- In-room computer
- HBO available
- Bathtub
- Free toiletries
- Ironing facilities
- Armchair
- Mirror
- Sitting area
- Parquet floor
- AM/FM alarm clock
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.5/10 from 955 reviews
Booking.com · 8.5 · 955 reviews
8.5Verified guest“The superior king room exceeded our expectations, and the staff—including the owner—were exceptionally kind. The central location was a major plus.”
8.5Verified guest“A clean hotel in an attractive building, close to great restaurants, the lake, the train station, and the old quarter. Professional staff, new air-conditioned rooms in good condition. Perfectly central for exploring Hanoi.”
8.5Verified guest“It's in a wonderful building with a fantastic location in the old town. We would definitely return—no complaints at all, we really liked this hotel.”
8.5Verified guest“The staff are incredibly nice, the room is spacious with a balcony and TV, and the location is great, not far from Ripley's Believe It or Not.”
8.5Verified guest“The room was big and cozy, everything spotlessly clean. Staff were helpful and friendly, speaking excellent English. The tours they arranged were good quality.”
8.5Verified guest“Thank you for a great stay. A pleasant hotel with good services and an excellent location close to Sapa, Halong Bay, the train station, and the old quarter. All staff members were very good and kind.”
04 — Location
Getting around Hanoi
The property sits in Hanoi.
Old Quarter: The hotel is a short walk from Hanoi's old district, where you can explore narrow streets, local markets, and street food.
Hoa Lo Prison: A 9-minute walk from the hotel, this historical site offers insight into Vietnam's colonial and wartime history.
Temple of the Jade Mountain: Located at a moderate distance from the hotel, this temple on Hoan Kiem Lake is a popular cultural landmark.
26 Hoi Vu, Hanoi, Ha Noi Municipality, 10000, Vietnam
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 19 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 14:00 to 23:59, and check-out is until 12:00.
Are pets allowed at the hotel?
No, pets are not allowed on the property.
Does the hotel offer airport shuttle service?
Yes, a paid airport shuttle is available.
Is breakfast served at the hotel?
Yes, the hotel offers in-room breakfast and has a restaurant. Reviews mention a small breakfast menu with pancakes and a buffet near Bui Bien.
Is there Wi-Fi in the rooms?
Yes, free Wi-Fi is available in all rooms.
What room types are available?
The hotel offers Premium, Premier Twin, Family, Junior Suite, Premium Quadruple, Triple, Family King Suite, Superior Without Window, and Deluxe Queen rooms.
The bottom line
Urban Alley Hotel earns high marks for its staff, comfort, and prime location, making it a strong choice for travelers prioritizing service and convenience over extensive facilities.
8.5Based on 955 guest reviews
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